Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are
This website is operated by Hawke Motorsport (“we”, “us” or “Hawke Motorsport”) which is a trading name of Richard Stock and we are a controller for the purposes of the EU General Data Protection Regulation. This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website in accordance with this privacy policy.

Hawke Motorsport understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using this website (including our mobile site), our social media pages, over the phone, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.

Information Collected by us.
In the course of us providing products and services to you, we may collect the personal information that you provide. This information may consist of:
  • Your name, e-mail address, telephone number, delivery address, credit or debit card number and the card's expiry date (We do not see or store any of your credit or debit card details as this is handled by our payment gateway) and your IP address. We use this information in order to process your orders and run your Account (if you open one), marketing, market research and analysis and to notify you of the status of the order.
How we use your information
  • To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.
  • To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don't have to resubmit certain information each time you shop with us.
  • To profile our customer database to help us improve our service and product range and to help us attract similar customers. This may involve working with third party analysis companies.
Who we share your personal information with
  • We will need to share your personal information with reputable third party providers who help us provide the services we provide you (such as couriers to deliver your items).
  • We never sell, rent or provide your personal information to any third party for marketing purposes.
How long we will keep your personal Information
We will hold your personal information for no longer than necessary but in any event no longer than 6 years after (i) you cease to be a customer (ii) our last communication with you (unless we are legally required or have a legitimate business interest to retain it) and for compliance with UK legal obligations, for example tax regulations, Investigations etc. We will remove your data from our systems at the end of the applicable data retention periods, we will not notify you of this.

Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
  • Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances
  • For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us (see ‘How to contact us’ below)
  • let us have enough information to identify you e.g. name and email address,
  • let us have proof of your identity and address and
  • let us know the information to which your request relates
Our approach to information security - Keeping your data secure.
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information needed to operate and process orders, that information is handled and stored in a secure environment and all systems that can access the information have security measures in place. We use SSL encryption on our entire site so that any data you enter when browsing and filling out personal information is encrypted. We do NOT store or have access to your credit card information, all payments are made via our merchant payment gateway which handles the transaction and are operating under the same GDPR regulations when it comes to personal data, privacy etc. 

If you want detailed information on how to Get Safe Online and how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

We do not make it a habit of hounding you with sales emails in general as this can be tiresome, however if you are an existing customer and have opted in to our newsletter, we may occasionally contact you via email or mail about Hawke Motorsport products and services that we believe would be of interest and benefit to you. If you would like to receive this information you can OPT IN at any time by visiting your account page under newsletter. If you have opted in but no longer want to have this feature then you can OPT OUT in the same area on your on line account.

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Contact details
If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.

Customer Services
Unit 3, Hawkes Farm
Braishfield
Romsey
Hampshire
SO510QJ

customerservice@hawkemotorsport.co.uk or telephone (01794) 230340
 
Changes to this Privacy Policy
This Privacy notice was last updated on 24 May 2018.
We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.